Shipping Policy

We process and prepare orders with great care and aim to ship all items within 2–4 business days after the order is confirmed and payment is received. Shipment times may vary depending on your location and the destination country.

We use reliable international shipping partners to ensure that your package arrives safely.

Tracking Code
While we do not automatically send tracking numbers for all orders, customers may request a tracking code by contacting us after shipment. If available, we will gladly provide it.

Please make sure that your shipping address is complete and accurate. We are not responsible for delays or losses caused by incorrect or incomplete shipping information.

Shipping Costs
Shipping costs are calculated at checkout and may vary depending on the destination, weight, and volume of the order. In some cases, promotions or special offers may include free shipping. For orders to the United Kingdom over £135, additional customs duties, taxes and handling fees may apply and will be paid by the recipient upon delivery.

Returns Policy

In accordance with EU consumer protection laws, you have the right to withdraw from your purchase contract within 14 calendar days from the day you or a third party (other than the carrier) receives the goods.

To exercise your right of withdrawal, you must notify us of your decision via email or another clear written statement within the withdrawal period.

Return Conditions:

  • Items must be returned unused, in their original condition and packaging, without damage or signs of wear.

  • The customer is responsible for return shipping costs.

  • We recommend using a tracked and insured shipping method, especially for fragile or valuable goods.

  • If returned items are lost or damaged during return shipping, we cannot issue a refund.

  • Returns that do not meet these conditions may not be eligible for a refund.

Refunds:

Once we receive and inspect the returned goods, we will process a refund using the same payment method as the original transaction, unless otherwise agreed.

Refunds will be issued within 14 days of receiving the goods back or proof of return shipping—whichever comes first.

If you have any questions or wish to initiate a return, please [contact us] via our website.